Terms & Conditions

For a hassle-free shopping experience, we recommend that you read these terms and conditions carefully. This document lists down all the pertinent details as to your rights, responsibilities, and limitations on the use of the Gemvy website.By simply accessing this website, you accept these terms and conditions. If you do not agree to them, you may not use the Gemvy website in any manner. We reserve the right to modify any part of this website, including these terms and conditions, at any time and without prior notice.

  • Definition of Terms

    1) We, Us, Our – Gemvy. 2) You, Your – The Customer or Buyer. 3) Contract – Signifies any Products or Services ordered by the Customer that Gemvy accepts 4) Goods. Items – Signifies any Products or Services, including materials or parts of, that is the subject of a Contract Website. 5) Our Website- the URL of which is http://gemvy.com

  • Website Materials and Copyright Information

    1. Gemvy.com is owned and operated by Gemvy INC (Business Number : 792255093) . Gemvy owns the copyright and intellectual property of all the materials found on the website including but not limited to: logos, photos, website design and layout, and all written information.

    2. Reproduction and use of any of our copyrighted materials, in whole or in part, without the prior documented permission of Gemvy is strictly prohibited. All rights reserved.

    3. Descriptions and specifications of products on our website are ensured to be accurate. Carat weight and other technical information should be regarded as a guide only. Should you require precise carat weight and/or other technical details, please contact us before placing your order and we will answer promptly.

    4. Images of products are provided as a guide only. Differences in computer monitor settings, hardware, browser, and other extraneous variables may contribute to slight differences in color or texture between the actual product and the images displayed on our website. Gemvy does not guarantee an exact match to the product as displayed on your screen.

  • Prices and Purchasing

    When a User visits the website, one or more cookies shall be sent to a computer or the device being used by the User to visit the websites. Cookies are used upscale the quality of the services provided by Us, including for keeping User preferences...

  • Shipping and Handling

    Gemvy delivers all products featured on our website throughout the United States and Canada for free. For customers outside the US/Canada, please contact us to confirm shipping costs. Delivery to the US Virgin Islands, Hawaii, Alaska, and US territories might take longer. If you require alternate or special shipping arrangements please contact us in advance of your purchase or in advance of the shipping date.

    All purchased goods are shipped with insurance and a tracking number which will be provided in a correspondence after item(s) are shipped.

    Goods can only be delivered to the customer’s home or business address. It is your responsibility to ensure that someone will be there to receive the products on the specified date. In event of a return due to your failure to take the delivery of the goods, Gemvy will charge you the cost of re-delivery.

  • Cancellations, Returns, and Replacements

    All orders from Gemvy are considered custom orders. Every peice of jewelry is custom made after the order is placed and, as a result, is not returnable. However, we offer a full satisfaction guarantee for the replacement or repair of the piece if it does not match the specifications agreed to in the order, or if there is a defect in materials or workmanship. All products returns must be unworn and in the original condition and packaging. All returns must be mailed back to us within 30 days of the order delivery date.

    Carat weight and other technical information should be regarded as an approximation only. Weights are determined based on standard weights of very small diamonds. Actual carat weghts may vary slightly and may be higher or lower than stated.

  • Warranty

    We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.

    1. All products supplied by Gemvy have a lifetime warranty from manufacturing defects unless stated otherwise with reference to a specific product. If a problem or defect manifests itself in the duration of this warranty, the product will be replaced or repaired. Please follow the terms and conditions on returns and replacements.

    2. This warranty does not apply to any defect in the goods as a result of fair wear and tear, accident, willful damage, mishandling by you or any other party, failure to follow the care instructions, or any alteration or repair made without the supplier’s approval. This includes any personalization, engraving, customization, refitting, or alteration by a jeweler that is not from Gemvy.

  • Statutory Rights and Applicable Law

    1. Where you as a consumer as defined by the Consumer Protection Act 2002 of Canada and by the Federal Trade Commission of the United States, your statutory rights are not affected by our terms and conditions.

    2. These terms and conditions are governed by Canadian law. All disputes arising from this contract will be under the jurisdiction of the Canadian courts.

  • Website Materials and Copyright Information

    1. Gemvy.com is owned and operated by Gemvy INC (Business Number : 792255093) . Gemvy owns the copyright and intellectual property of all the materials found on the website including but not limited to: logos, photos, website design and layout, and all written information.

    2. Reproduction and use of any of our copyrighted materials, in whole or in part, without the prior documented permission of Gemvy is strictly prohibited. All rights reserved.

    3. Descriptions and specifications of products on our website are ensured to be accurate. Carat weight and other technical information should be regarded as a guide only. Should you require precise carat weight and/or other technical details, please contact us before placing your order and we will answer promptly.

    4. Images of products are provided as a guide only. Differences in computer monitor settings, hardware, browser, and other extraneous variables may contribute to slight differences in color or texture between the actual product and the images displayed on our website. Gemvy does not guarantee an exact match to the product as displayed on your screen.

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