All Gemvy orders are custom orders, produced only after an order is placed and to your exact specifications. Gemvy rings are unique and personal creations that require dedicated time, effort, and resources to manufacture to the highest quality standards. Our process involves highly skilled artisans investing their time and expertise to produce engagement rings and bands that are precise and of the highest quality in both artisanship, materials, and craftsmanship.
We offer a full satisfaction guarantee for the return, replacement, or repair of the piece under any of the following conditions:
1. It does not match the product image or the specifications agreed to in the order.
OR
2. There is a defect in materials or workmanship.
All product returns must be unworn and in the original condition and packaging. All returns must be mailed back to us within 30 days of the order delivery date. We do not cover return shipping costs or insurance.
Carat weight and other technical information should be regarded as an approximation only. The weights are determined based on the standard weights of very small diamonds. Actual carat weights may vary slightly and be higher or lower than stated. Dimensions may vary slightly as all products are hand-made and hand-finished.
RETURN PROCESS
If you wish to initiate a return, replacement, or repair, please reach out to our customer support -team within 30 days of delivery. You can contact them through our website, email, or phone. Provide them with your order details and reason for the return. We will conduct a preliminary review for return eligibility.
Please note that adherence to the return process and compliance with our return policy is essential for a smooth and efficient resolution. If you have any questions or require further assistance, our customer support team is available to guide you through the return process.
This depends on the order. 95% of our orders are shipped at the end of the 3rd week after purchase. If there will be delays, we will let you know.
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.
1. All products supplied by Gemvy have a lifetime warranty from manufacturing defects unless stated otherwise with reference to a specific product. If a problem or defect manifests itself in the duration of this warranty, the product will be replaced or repaired. Please follow the terms and conditions of returns and replacements.
2. This warranty does not apply to any defect in the goods as a result of fair wear and tear, accident, willful damage, mishandling by you or any other party, failure to follow the care instructions or any alteration or repair made without the supplier’s approval. This includes any personalization, engraving, customization, refitting, or alteration by a jeweler that is not from Gemvy.
Any discounts available will be noted or advertised on the website or the product's page. Our products are extremely well-priced. We. therefore, do not traditionally offer discounts
We provide a resizing service, which customers can request. Still, we'd like to bring your attention to the following rules and standards.
.
Our diamond settings can be purchased without a centre diamond. To assure the greatest possible result, we recommend having your centre diamond set by a professional diamond-setter or a highly reputable jeweller. This will also ensure that your centre diamond is properly and securely set, decreasing the likelihood that it will be misplaced or broken.
Gemvy not only sells settings but also offers the option of setting the diamond for the consumer. It is essential to note, however, that the purchaser is liable for any customs fees, insurance fees, and shipping charges involved with the shipment of the diamond or ring. We should discuss these specifics beforehand to ensure that all factors are considered.