Guarantee & After-Sales Service
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. 1. All products supplied by Gemvy have a lifetime warranty from manufacturing defects unless stated otherwise with reference to a specific product. If a problem or defect manifests itself in the duration of this warranty, the product will be replaced or repaired. Please follow the terms and conditions on returns and replacements. 2. This warranty does not apply to any defect in the goods as a result of fair wear and tear, accident, willful damage, mishandling by you or any other party, failure to follow the care instructions, or any alteration or repair made without the supplier’s approval. This includes any personalization, engraving, customization, refitting, or alteration by a jeweler that is not from Gemvy.
Repair and ReplacementWe offer a full satisfaction guarantee for the replacement or repair of the piece if it does not match the specifications agreed to in the order, or if there is a defect in materials or workmanship.